Cancellation Policy
Last updated: August 2026
This Cancellation Policy applies to all programs and services purchased through Thrive MD Wellness. We want to be transparent about how billing works and what options are available to you. For questions, contact us at info@thrivemdwellness.com or (904) 659-3336.
1. How to Cancel
You may cancel your Thrive MD Wellness program at any time by:
- Email: Send a cancellation request to info@thrivemdwellness.com with your full name and the email address on file.
- Phone: Call us at (904) 659-3336 during business hours.
Cancellations are processed within one business day of receipt.
2. Pre-Clinical Review Cancellation
If you cancel or request a refund before your intake form has been reviewed by a Provider, you are eligible for a full refund of any program fee paid.
3. Post-Clinical Review Cancellation
Once a licensed Provider has reviewed your intake and begun your clinical evaluation, the provider consultation fee is non-refundable, because a Provider’s time and clinical judgment have been applied to your case. Specific consultation fee amounts are disclosed at enrollment.
4. Cancellation After Prescription but Before Shipment
If you cancel after a Provider has issued a prescription but before your treatment has shipped, we will issue a partial refund of the program fee, minus the provider consultation fee. To request a pre-shipment cancellation, contact us immediately at info@thrivemdwellness.com. We cannot guarantee cancellation once an order has been transmitted to the pharmacy.
5. Not Approved by Provider
If a licensed Provider reviews your intake and determines that you are not a candidate for the requested treatment, you will receive a refund of the program payment minus the provider consultation fee, which is non-refundable because a Provider’s time and clinical judgment have been applied to your case.
6. Compounded Prescription Medications — No Returns
All medications dispensed through Thrive MD Wellness are compounded preparations custom-made by licensed 503A compounding pharmacies. Because compounded medications are prepared specifically for individual patients, they cannot be returned, resold, or reused once shipped, in accordance with federal pharmacy regulations and state pharmacy board requirements. All sales of dispensed compounded medications are final. No refunds will be issued for compounded medications after they have shipped, except in the case of a pharmacy error or damaged or incorrect delivery (see Section 8).
7. Billing Disputes
If you believe you were charged in error, contact us within 30 days of the charge at info@thrivemdwellness.com. We will review your account and, if an error occurred, issue a correction or refund within five to seven business days. We ask that you contact us directly before initiating a chargeback. Unauthorized chargebacks for legitimately rendered services may result in program suspension.
8. Damaged, Incorrect, or Lost Orders
Damaged or incorrect orders: If your order arrives damaged or contains the wrong medication or dosage, contact us at info@thrivemdwellness.com within seven days of delivery. Include photos of the packaging and product. We will coordinate a replacement at no cost.
Lost in transit: If tracking confirms your order was lost in transit and not delivered, contact us within 14 days of the expected delivery date. We will reship your order at no additional charge. Thrive MD Wellness is not responsible for orders marked delivered to the correct address that are reported missing more than seven days after the delivery confirmation date.
9. Refund Processing Times
Approved refunds are processed within five to ten business days and credited to the original payment method. Depending on your bank or card issuer, it may take an additional three to five business days for the credit to appear on your statement.
10. Contact
Thrive MD Wellness | info@thrivemdwellness.com | (904) 659-3336 | 12724 Gran Bay Pkwy W, Suite 410, Jacksonville, FL 32258
Compounded medications are not FDA-approved. They are prepared by state-licensed U.S. compounding pharmacies and have not been evaluated by the FDA for safety, effectiveness, or quality.