Telehealth Consent
Last updated: August 2026
1. Purpose and Scope
Thrive MD Wellness facilitates access to licensed healthcare providers (“Providers”) who deliver telehealth consultations through our platform. These services are limited to health optimization, including compounded GLP-1 weight loss programs, peptide therapy, and sexual health services. Thrive MD Wellness is not a primary care provider, hospital, or emergency service.
By proceeding, you acknowledge you have read, understood, and agree to the terms of this Telehealth Consent.
2. Nature of Telehealth Services
Telehealth involves the delivery of healthcare services using electronic communications, including video, audio, text, and secure messaging. You understand that telehealth consultations may differ from in-person visits and the Provider may not be able to perform a physical examination. Not all health conditions are appropriate for telehealth. Your Provider will determine whether your condition can be adequately assessed and treated via telehealth. A telehealth Provider-patient relationship is not a substitute for an ongoing relationship with a primary care provider.
3. Consent to Receive Telehealth Services
By submitting your information to Thrive MD Wellness and proceeding with a consultation, you voluntarily consent to participate in telehealth consultations with Providers affiliated with or accessible through Thrive MD Wellness’s platform. You acknowledge that you have truthfully and completely disclosed your health history, current medications, allergies, and any other relevant medical information. You understand that withholding or misrepresenting health information may result in inappropriate treatment recommendations.
You accept that Providers may determine, at their sole clinical discretion, that telehealth services are not appropriate for your condition, and may decline to prescribe or may refer you to in-person care. No prescriptions are guaranteed and a medical consultation does not guarantee any particular outcome or treatment plan.
4. Risks and Limitations
You acknowledge the following limitations and risks inherent to telehealth:
- Inability to perform physical examinations may limit the Provider’s ability to diagnose certain conditions.
- Delays in information transmission due to technology failures could affect care.
- Security protocols are in place, but no electronic transmission is completely without risk.
- In rare cases, information transmitted may be insufficient to allow appropriate medical decision-making, and the Provider may need to refer you to in-person care.
5. State-Specific Availability
Thrive MD Wellness’s telehealth services are only available in states where our affiliated Providers hold active, valid medical licenses. Availability may change as provider licensing status changes. You represent that you are located in a state where services are currently offered at the time of your consultation. If you are unsure whether services are available in your state, contact us at info@thrivemdwellness.com before enrolling.
6. Emergency Disclaimer
Thrive MD Wellness is not an emergency service. Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, including but not limited to chest pain, difficulty breathing, stroke symptoms, severe bleeding, or thoughts of harming yourself or others, call 911 immediately or go to the nearest emergency room. Do not use Thrive MD Wellness’s platform or messaging system to request emergency care.
7. Provider-Patient Relationship
A telehealth consultation through Thrive MD Wellness’s platform creates a limited provider-patient relationship for the specific purpose of health optimization services. This relationship does not constitute an ongoing primary care relationship and does not create a duty by the Provider to provide future care beyond the scope of the active program. The relationship may be terminated by the Provider at any time if clinically appropriate or if you violate the Terms of Service.
8. Data Privacy and Security
All health information you provide is handled in accordance with our Privacy Policy and applicable HIPAA regulations. Thrive MD Wellness uses HIPAA-compliant technology platforms to store and transmit your protected health information. Consultations are not recorded without your explicit consent. Third-party service providers with access to PHI are bound by Business Associate Agreements.
9. Withdrawal of Consent
You may withdraw this consent at any time by contacting us at info@thrivemdwellness.com or by canceling your program. Withdrawal of consent will not affect the lawfulness of any services already rendered.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Thrive MD Wellness, its officers, directors, employees, affiliated Providers, and technology partners shall not be liable for any indirect, incidental, special, or consequential damages arising out of telehealth services, including outcomes related to delayed diagnosis, technical failure, or treatment decisions made in reliance on incomplete information provided by the patient.
11. Adverse Event Reporting
If you experience a suspected side effect from a compounded medication, contact your provider and the dispensing pharmacy immediately. You may also report adverse events to FDA MedWatch at 1-800-FDA-1088 or at fda.gov/medwatch.
12. Contact
If you have questions about this Telehealth Consent, contact us at info@thrivemdwellness.com | (904) 659-3336 | 12724 Gran Bay Pkwy W, Suite 410, Jacksonville, FL 32258